At , we recognize that language misunderstandings and lack of cultural awareness can sometimes disrupt clear communication. So we emphasize our understanding in those areas to make sure we can communicate clearly with our members-no matter what language they're most comfortable speaking.
The Cultural and Linguistics (C&L) Department was formed to ensure that all members have access to health care providers and services in their language of choice.
The following are just some ways we demonstrate our commitment in assisting our members.
The C&L Department is guided in its work by a Community Advisory Committee which is comprised of community based organizations that represents the population serves.
Program Description, Member Rights & Responsibilities, Interpreting Services, Protocol of How to Access Interpreting Services, Request/Refusal of Interpreting Services Form, TTY-TDD Assistance, After Business Hours Interpreting Services, Language Capabilities, CLAS Referral, Community Resource Directory, Training & Resources, ICE Tool and more:
This resource introduces the Disability Civil Rights; Section.504 and Olmstead act. This can help providers be prepared and gain understanding in how to effectively serve and interact with patients with disabilities.
This service is available at no cost to members and providers. Call Member Services at . Please allow at least 5-7 business days for the request of face-to-face interpretation, and at least 14 business days for sign language assistance.
Health Education and Member informing materials are available to members in English, Spanish, Armenian, Farsi, Korean, Chinese, Cambodian, Russian and Vietnamese. Other languages are available by request. To request materials in another language or in an alternative format, please contact C&L Department at .
This service is available at no cost to the member. It is important that your patients are referred to culturally appropriate resources from community based organizations and other available agencies. These programs and services go beyond health education classes and can include, but are not limited to: Domestic Violence, Parenting, Support Groups, Adoption Services, Family Counseling, etc. The C&L department can assist you to locate community organizations and resources that offer culturally sensitive programs and services for your patients.
If you need to refer a patient to a culturally and linguistically appropriate service, please follow these steps:
A translated poster informing patients that they can receive interpretation services at no cost must be posted in visible areas in your office (i.e. reception desk, waiting room, exam room, etc.). This poster is translated into LA County's 11 threshold languages and will inform patients that they can receive interpretation services at no cost.
This tool was developed by health plans to help identify and document bilingual capabilities of practitioners and their staff. It also provides a way for providers and health plans to improve patient/member care and service in a collaborative manner.
It is important that all bilingual practitioners and members of their staff who speak with patients in a language other than English complete this form, and keep a copy on file along with additional qualifications.
The following is a guide summarizing the Cultural and Linguistic requirements for the Medi-Cal, and Medicare.