Provider Disputes

Frequently Asked Questions (FAQs)

Provider Questions, Concerns, and Disputes

Providers can communicate questions and concerns to the Provider Relations Department by telephone, e-mails, in writing, or in person. Many of these questions and concerns can be addressed very quickly by a Provider Network Administrator.

Providers who are submitting corrected claims requested by the Claims Department should submit the corrected claims directly to the claims department with a reference to the Remittance Advice notice received. Corrected claims should not be submitted to the Provider Dispute & Resolution Department unless a denial was received.

Providers who are submitting claims for retro review (review after the services have been provided) should submit these claims directly to the claims department and not to the Provider Dispute & Resolution Department. If the Claims Department has requested that you send medical records, please submit your request to the claims department and not to Provider Dispute & Resolution Department. If the Claims Department has sent you a denial letter please submit your request to the Provider Dispute & Resolution Department.

If a provider would like to appeal or dispute a claim payment it must be submitted in writing by mail or facsimile to the Provider Dispute & Resolution (PDR) Department. If a provider attempts to file a dispute via telephone, will assist the provider to file the dispute in writing by physical or electronic means. The provider appeal and/or dispute process and the Provider Dispute Form that is available on this Website. All appeals and/or disputes are entered in the Provider Dispute Database to be investigated and a response will be provided in writing.

In order to facilitate and process a provider payment issue the following instructions and processes have been made available to providers by line of business.

Medi-Cal

Medicare

Cal MediConnect